ServiceNow, Inc.

NOW

Financial Statements

Income Statement (Annual)

Amounts in millions

2024

12/31/2024

Revenue

10,984

Cost of Revenue

2,287

Gross Profit

8,697

Gross Margin

79.2%

Operating Income

1,364

Operating Margin

12.4%

Net Income

1,425

Net Margin

13.0%

EPS (Basic)

$1.38

EPS (Diluted)

$1.37

EBITDA

2,226

EBITDA Margin

20.3%

2023

12/31/2023

Revenue

8,971

Cost of Revenue

1,921

Gross Profit

7,050

Gross Margin

78.6%

Operating Income

762

Operating Margin

8.5%

Net Income

1,731

Net Margin

19.3%

EPS (Basic)

$1.70

EPS (Diluted)

$1.68

EBITDA

1,594

EBITDA Margin

17.8%

2022

12/31/2022

Revenue

7,245

Cost of Revenue

1,573

Gross Profit

5,672

Gross Margin

78.3%

Operating Income

355

Operating Margin

4.9%

Net Income

325

Net Margin

4.5%

EPS (Basic)

$0.32

EPS (Diluted)

$0.32

EBITDA

768

EBITDA Margin

10.6%

2021

12/31/2021

Revenue

5,896

Cost of Revenue

1,353

Gross Profit

4,543

Gross Margin

77.1%

Operating Income

257

Operating Margin

4.4%

Net Income

230

Net Margin

3.9%

EPS (Basic)

$0.23

EPS (Diluted)

$0.23

EBITDA

729

EBITDA Margin

12.4%

2020

12/31/2020

Revenue

4,519

Cost of Revenue

987

Gross Profit

3,532

Gross Margin

78.2%

Operating Income

199

Operating Margin

4.4%

Net Income

119

Net Margin

2.6%

EPS (Basic)

$0.12

EPS (Diluted)

$0.12

EBITDA

453

EBITDA Margin

10.0%

Income Statement (Annual)

Financial performance (amounts in millions)

Item	2024	2023	2022	2021	2020
Revenue	10,984	8,971	7,245	5,896	4,519
Cost of Revenue	2,287	1,921	1,573	1,353	987
Gross Profit	8,697	7,050	5,672	4,543	3,532
Gross Margin	79.2%	78.6%	78.3%	77.1%	78.2%
Operating Income	1,364	762	355	257	199
Operating Margin	12.4%	8.5%	4.9%	4.4%	4.4%
Net Income	1,425	1,731	325	230	119
Net Margin	13.0%	19.3%	4.5%	3.9%	2.6%
EPS (Basic)	$1.38	$1.70	$0.32	$0.23	$0.12
EPS (Diluted)	$1.37	$1.68	$0.32	$0.23	$0.12
EBITDA	2,226	1,594	768	729	453
EBITDA Margin	20.3%	17.8%	10.6%	12.4%	10.0%